RR2 Center

idream's RR2 Center of Excellence is an inbound/outbound call center providing B2B sales and service solutions on behalf of our clients. We serve various industries creating custom programs to meet each need. Our flexible pricing scenarios produce maximum revenue and margin while maintaining the highest standards of quality and performance in the industry today. While the RR2 Center is domestically located, we also provide offshore options. Here are some ways we can help your business grow and better support your clients.

As a leader in B2B solutions, we have created a culture of excellence in delivering an enhanced level of customer satisfaction to our clients. idream works with companies ranging from small businesses to Fortune 500 companies to create successful partnerships and marketing formulas that yield profitable results. Our sole purpose is to support your business and exceed your expectations.

Why Outsource Call Center Services to idream?

Our professionals have decades of experience and expertise in both inbound/outbound and B2B/B2C outsourcing processes. Outsourcing to idream allows organizations not only to cut down on the costs of hiring, training and infrastructure, but also proves advantageous in offering value added benefits such as achieving scalability, process improvements and enhanced operational efficiencies.

Why Business Process Outsourcing (BPO)?

The infrastructure costs involved in providing inbound/outbound sales and customer service programs through phone, email, or chat are enormous. BPO services are a cost effective and clever option to satiate the requirements of demanding customers and clients.

Call Center Outsourcing has become an important phenomenon accepted by all the business sectors worldwide since a long time now. BPO services have progressed from being merely a cost saving tool to a calculated strategy adopted to realize process enhancement with superior operational efficiencies and predictable results. The RR2 Center is staffed by professional & experienced Call Center Customer Care Representatives, Outbound Telemarketing Professionals, and an expert leadership team.

As a seamless extension of your own company, our fully customizable B2B solutions, from Lead Management and Team Selling to Sole Territory Coverage and Account Management are able to achieve any goal you set for yourself - to any degree of specialization or scale.

Our customized solutions help clients overcome many of the challenges facing companies today including:

Whether temporary or long-term, the RR2 Center provides the resources you need to increase sales, while reducing the cost per sale. At the same time, your company is able to better utilize your own field sales reps, reduce the time to market on new products, and services, and strengthen your brand more effectively in new or existing markets. This really is about aligning the right skill sets.

Quality, Value, Performance, Convenience. For many consumers, your brand is your company. It's the reason they're loyal to your products and why they're happy to recommend them to others. We give voice to your brand.

That's because we understand that customer contacts are more than calls - they're the chance to build lifetime customer relationships. Our communication solutions reflect this, with a complete range of live agent, automated response and online solutions, each designed to make the most of every opportunity.

As a result, you'll find that our solutions fit seamlessly with your own efforts. You are able to rely on us for a specific aspect of your program, to supplement your own staff during peak volume, to drive sales, or to provide a higher level of care.

To your clients, we remain transparent - simply a natural extension of your own personnel, connecting with them in ways that continue to build loyalty and extend the customer lifecycle. This is a relationship business. No one understands and practices this the way we do. Our B2B solutions ensure you have the resources you need to increase sales, provide better customer care, and fully maximize the potential of your marketplace.

Acting as a supplement to existing sales personnel or as an independent inside sales force, the RR2 Center combines extensive business-to-business sales experience with superior operational processes and advanced call center technology. This combination helps us deliver the superior benefits that America's top businesses have come to expect.

- No setup fees!

- No long-term contracts!

- Month-to-month programs with 30 day cancelation notice available.