RR2 Programs

Customer Acquisition Sales

Customer Acquisition Sales opportunities are taking the calls generated by your marketing literature or other correspondence, such as surveys, mailings, product recalls, or meeting announcements. Our highly trained, courteous, and effective customer service representatives warmly track your leads and process your inbound fulfillment needs.

Welcome Calls

One of the best things your organization can do is welcome new clients to your company. We work with you to develop 3-4 questions to ask new clients to provide immediate and valuable insight to strengthen and enhance the overall process and user experience.

Retention Programs

Retention programs are one of the most important investments a company can make. This is an investment in their greatest asset - client loyalty. Retention calls may be accompanied by important changes within the organization such as a policy change, new hours of operation, or other pertinent information. We use retention calls to ask the customer how the relationship is going, where improvements can be made, and if they would like someone to touch base with them.

Lead Generation

You provide the data or idream will work with you on obtaining the most relevant, targeted data with the highest integrity. With this solution, our B2B outbound sales team professionally and aggressively call on organizations to generate interest in your products or services.

Data Acquisition

Up to 80% of a sales person's time today is spent data mining. They spend much of their day simply researching to find out who they should be calling within an organization and obtaining accurate data. Let our agents do the legwork - align skill sets appropriately!

Web-Based Customer Care

We will chat with your customers when they visit your site. We can also enter orders into your shopping cart and process credit cards. With Web Collaboration, we can interact with your customers through VoIP to up sell and cross-sell your products.

PROGRAM PRICING OPTIONS

* Pay Per Record

* Pay Per Hour

- No setup fees!

- No long-term contracts!

- Month-to-month programs with 30 day cancelation notice available.

Concierge Services Customers

RR2 representatives can provide world-class concierge assistance to clients. For instance, a customer might call to obtain directions to a local restaurant. In many cases, our representatives research a destination's location when given only sketchy information is given by the caller.

Your customers deserve the best. The RR2 Center provides native English speakers who are professional and friendly toward your greatest business asset: your customers. Our customer service representatives answer calls promptly and respond earnestly to your customer's questions to assist their needs.

As an idream client, expect total and personalized attention. Expect the kind of customized solutions you get from a small boutique operation while having access to the combined resources of world-class professional call centers. Our standard is excellence.

We know that voice solutions require a lot of listening as well. No one understands your business better than you do. The result is a customer contact solution that integrates state-of-the-art call center technologies with the most talented customer contact professionals in the industry.

We provide detailed reports on key metrics to drive relevant business decisions and provide visibility into client behavior. While we monitor our agents multiple times daily, we require our clients to calibrate at least once per month with our client services team to ensure the quality and performance meet all expectations. This is a wonderful opportunity to identify what is working and where adjustments can be made.